Terms and Conditions of Innerdrive Golf Limited.
Last updated 26 August 2026
IMPORTANT
Different minimum terms apply. The New Annual Membership has a 12-month minimum commitment and, at £135 per month, a minimum contractual commitment of £1,620. Existing Memberships retain their original six-month minimum term. Please read the section that applies to your membership.
PART A - KEY MEMBERSHIP TERMS
This summary highlights the terms most likely to affect a member's decision to join. It forms part of the contract and should be shown before payment is taken. The full terms in Part B also apply.
New Annual Membership summary
Term | What it means
Price | £135 per month, paid monthly in advance.
Minimum commitment | 12 months. The minimum total payable is £1,620, unless a cooling-off or qualifying early-cancellation right applies.
Ending membership | Notice may be given at any time. Membership cannot normally end before the first anniversary. After that, one calendar month's written notice applies.
Monthly peak benefit | Four one-hour Peak Sessions in each Membership Month. Unused sessions expire at the end of that Membership Month and do not roll over.
Daily off-peak benefit | One one-hour Off-Peak Session on each day the venue is open, subject to availability. It expires if not used that day and does not roll over.
Member must attend | The signed-up member must attend and remain for the booking. Membership is personal and cannot be lent, sold or transferred.
Guests | Guests may share the member's bay without a guest fee under this plan, subject to venue capacity and safety limits. They cannot attend or use the membership without the member.
Couples and Family plans | Only the named people accepted on the plan may use it. Special definitions and sharing rules appear in clauses 4.5-4.8.
Use it or lose it | Unused monthly Peak Sessions and daily Off-Peak Sessions have no cash value, cannot be exchanged and expire automatically.
Peak add-on | A separately purchased four-hour Peak Add-on expires 365 days after purchase or when the underlying membership ends, whichever happens first. Any unused hours are then lost, except where Inner Drive ends membership without member fault or the law requires a refund.
Booking cancellations | Cancel at least 24 hours before the start time. A late cancellation or no-show normally uses the relevant membership session or add-on hour.
Exceptional cancellation | Early cancellation may be allowed for long-term illness or injury, loss of principal employment or livelihood, or a permanent move more than 20 miles from the venue. Reasonable evidence may be requested.
Existing Memberships summary
This section applies to a membership that was already active when these terms were issued. It covers all existing membership categories without listing them individually.
Term | What it means
Your plan | Your plan name, price, included sessions, permitted users and other benefits are those in your original sign-up or most recent agreed plan confirmation.
Minimum commitment | Six months from the original membership commencement date. These terms do not replace that period with the New Annual Membership's 12-month minimum term.
Ending membership | Notice may be given during the six-month minimum term, but membership cannot normally end before that term expires. One calendar month's written notice applies.
Included sessions | Included sessions expire at the end of the day, month or other entitlement period for which they were issued. They do not roll over, have no cash value and cannot be transferred unless the plan confirmation expressly says otherwise.
Permitted users | An Individual Membership may be used only by its named member, who must attend. Only the named people accepted on a Couples or Family Membership may share its membership benefits.
Plan changes | An existing member who chooses to transfer to the New Annual Membership enters the new 12-month minimum term only if this is clearly disclosed and expressly agreed before the transfer.
Exceptional cancellation | The hardship provisions for long-term illness or injury, loss of principal employment or livelihood, and permanent relocation also apply to Existing Memberships. Reasonable evidence may be requested.
PART B - FULL TERMS AND CONDITIONS
1 WHO WE ARE AND HOW TO CONTACT US
These terms are between you and Innerdrive Golf Limited, trading as Inner Drive Golf (we, us or our), company number 14811901. Our registered office and venue are at 30 High Street, New Malden, Surrey, KT3 4HE.
You can contact us at info@innerdrivegolf.co.uk or by post at the address above. Formal membership cancellation
notices should be sent to info@innerdrivegolf.co.uk.
2 WHEN THESE TERMS APPLY
These terms apply to memberships, bay bookings, pay-as-you-play services and use of our venue. Additional terms stated for a particular promotion, event, coaching service or product also apply. If there is a conflict, the more specific term applies to that service, but it does not remove your statutory rights.
A contract is formed when we accept your membership application or booking and provide confirmation. You must have a reasonable opportunity to read these terms before becoming bound by them.
In these terms, New Annual Membership means the membership identified by that name, or its final replacement name, in the member's sign-up confirmation and carrying a 12-month minimum term. Existing Membership means any membership already active when these terms were issued to that member and carrying its original six-month minimum term.
An Existing Membership does not become a New Annual Membership merely because these general terms are updated. A transfer takes effect only where the member chooses it after the new price, benefits and 12-month minimum term have been clearly disclosed and expressly accepted.
3 AGE AND ELIGIBILITY
Individual membership is available to people aged 16 or over. A person under 18 may only enter a membership contract where a parent or legal guardian accepts financial responsibility or where we are otherwise satisfied that a legally binding arrangement is in place.
Children under 13 must be accompanied and supervised by a responsible adult. Anyone aged 13, 14 or 15 may use the venue only with the consent and supervision arrangements we reasonably require. Age, student status or other eligibility evidence may be requested for a restricted plan.
4 MEMBERSHIP PLANS AND PERMITTED USERS
4.1 Your plan name, commencement date, price, included benefits and the names of permitted members will be recorded in your original sign-up or most recent expressly agreed plan confirmation. Those details form part of this contract. We do not need to list every membership category in these general terms.
4.2 An Individual Membership is personal to the named member. It cannot be transferred, assigned, sold, shared or used to make bookings for somebody else.
4.3 The named member must attend and remain present throughout every booking made using their membership. Guests cannot use the bay before the member arrives or after the member leaves.
4.4 Allowing another person to use a membership, account, booking benefit or member identity is a material breach of these terms.
4.5 A Couples Membership is a plan held by two named adults who are in an enduring personal relationship and ordinarily live together at the same residential address. Both people must be named and accepted when the plan starts.
4.6 We do not require evidence about the nature of a couple's relationship. We may reasonably request evidence that both named adults ordinarily live at the same address. A Couples Membership cannot be used to create a shared plan between friends, colleagues or people who do not live together as a couple.
4.7 A Family Membership may be used only by the named family members accepted on that plan. The permitted number and any age or household requirements will be stated before purchase. It cannot be used by unnamed relatives, friends or guests as if they were members.
4.8 Named people on a Couples or Family Membership cannot be substituted during the minimum term unless we agree because of a genuine, permanent change in household circumstances. Our agreement will not be unreasonably withheld where the requested change remains consistent with the purpose of the plan.
5 MEMBERSHIP BENEFITS AND EXPIRY
5.1 The benefits of each membership are those shown in the member's original sign-up or most recent expressly agreed plan confirmation. This allows these terms to cover all membership categories without reproducing each plan individually.
5.2 The New Annual Membership includes four one-hour Peak Sessions during each Membership Month and one one-hour Off-Peak Session on each day the venue is open.
5.3 A Membership Month starts on the membership commencement date and each monthly anniversary of that date. Monthly Peak Sessions expire at the end of each Membership Month. They do not roll over and have no cash or exchange value.
5.4 A daily Off-Peak Session is available only on the relevant day. If it is not used, it expires when the venue closes that day. Daily Off-Peak Sessions cannot be accumulated, transferred, exchanged or carried forward.
5.5 For an Existing Membership, each included session expires at the end of the day, month or other entitlement period for which it was issued. It does not roll over and has no cash or exchange value unless the member's plan confirmation expressly states otherwise.
5.6 Peak and Off-Peak times are displayed on our website or booking system. We may make reasonable prospective adjustments to those periods or to opening hours. During a minimum term, we will not make a change that materially reduces the overall value of the membership without giving the member a right to end the contract without an early-cancellation charge.
5.7 All sessions are subject to opening hours, booking rules and availability. Membership does not guarantee a particular bay, date or time.
5.8 Where a plan includes guests without a guest fee, guests may share the member's booked bay subject to the specific plan confirmation. The member must attend. Guest numbers remain subject to the bay's safe operating capacity, age rules and reasonable venue instructions.
6 PEAK ADD-ON BUNDLES
6.1 Where this product is offered for the member's plan, an active member may purchase an add-on bundle containing four additional one-hour Peak Sessions at the price displayed when purchased.
6.2 Add-on hours may be used during the 365 days beginning on the purchase date, provided the underlying membership remains active. The earliest-expiring eligible credit will normally be used first.
6.3 All unused add-on hours expire automatically when the underlying membership ends, even if 365 days have not passed. The member should therefore use them before their membership end date. Except where clause 6.5 applies or the law requires otherwise, expired or unused hours are not refundable and have no cash value.
6.4 Cancellation under the cooling-off provisions in clause 10 applies separately to an add-on purchased at a distance. If the member asked us to make the add-on available immediately and used part of it, we may deduct the proportionate value of the service supplied before cancellation.
6.5 If we end the underlying membership without fault by the member, or permanently cease providing the relevant service, we will refund the fair value of any valid unused add-on hours.
7 BOOKINGS, CANCELLATIONS AND NO-SHOWS
7.1 Bookings must be made through the approved booking channel and are subject to the booking window and availability shown for the plan.
7.2 A member may cancel or change a booking without losing the relevant credit by doing so at least 24 hours before its scheduled start time.
7.3 If a booking is cancelled less than 24 hours before its start, or the member does not attend, the session or add-on hour will normally be treated as used. We may waive this where the member could not reasonably attend because of an emergency or other exceptional circumstances.
7.4 Late arrival does not extend the booking. Members and guests must leave the bay promptly at the scheduled end time.
7.5 If we cancel a booking, the relevant credit will be restored or the customer may choose an appropriate replacement or refund where applicable.
8 MEMBERSHIP FEES AND PAYMENTS
8.1 The New Annual Membership fee is £135 per month, payable monthly in advance on the commencement date and each monthly anniversary. The minimum total commitment over 12 months is £1,620, unless a cooling-off or qualifying early-cancellation right applies.
8.2 The price and payment frequency for an Existing Membership are those in the member's original sign-up or most recent expressly agreed plan confirmation.
8.3 Payments are collected using our appointed payment provider. The member must keep valid payment details on the account and must tell us promptly if those details change.
8.4 If a payment fails, we will notify the member and allow at least seven days to pay. We may suspend membership benefits while an amount remains overdue. Suspension for non-payment does not itself cancel the contract or extend the minimum term.
8.5 We may recover overdue sums and reasonable, evidenced costs directly caused by the breach. We will not impose a disproportionate penalty or demand costs that we have avoided.
8.6 The membership fee will not increase during the applicable initial minimum term unless required by a change in law or tax. After the minimum term, we may change the price by giving at least one calendar month's written notice. The member may cancel before the new price takes effect.
9 MINIMUM TERM, CONTINUATION AND ORDINARY CANCELLATION
9.1 The New Annual Membership has an initial minimum term of 12 months beginning on its commencement date.
9.2 Every Existing Membership retains an initial minimum term of six months beginning on its original commencement date, irrespective of its category. These terms do not restart or extend that original six-month period.
9.3 A member may give written notice of cancellation at any time during the applicable minimum term. Unless clause 10, 11 or another legal cancellation right applies, the membership end date will be no earlier than the end of that minimum term.
9.4 Every membership category requires one calendar month's written notice. After the applicable minimum term, membership continues on a monthly rolling basis until cancelled. Membership ends one calendar month after we receive notice or at the end of the applicable minimum term, whichever is later.
9.5 We will acknowledge cancellation and confirm the membership end date and final payment position in writing. If a payment covers a period after the confirmed end date, we will refund the relevant proportion.
9.6 Cancelling a payment instruction or payment card does not cancel membership. Notice should be sent to info@innerdrivegolf.co.uk or through any online cancellation method we make available.
10 COOLING-OFF PERIOD
10.1 A member may cancel within 14 days after the contract is entered into by giving us a clear written statement. We extend this right contractually to memberships entered into at the venue as well as applying statutory rights to qualifying distance or off-premises contracts.
10.2 If the member expressly asks for membership access to begin during the cooling-off period and then cancels, we may charge a reasonable proportion for services supplied up to cancellation. Any remaining refund will be made within 14 days using the original payment method unless agreed otherwise.
10.3 Nothing in this clause limits any statutory cancellation right.
11 EARLY CANCELLATION BECAUSE CIRCUMSTANCES HAVE MATERIALLY CHANGED
11.1 During the minimum term, a member may ask to end membership early where continued membership has become unreasonable because of:
• a long-term illness, injury or disability that prevents or materially restricts use of the venue for at least three months;
• redundancy or another involuntary loss of the member's principal employment or livelihood that creates genuine financial hardship; or
• a permanent move of the member's main home to an address more than 20 miles from the venue.
11.2 We may request reasonable evidence. Examples include a brief confirmation from a GP or other regulated healthcare professional, a redundancy or termination letter, or a tenancy agreement, completion statement, council-tax notice or utility bill showing the new address. Medical evidence need only confirm the functional effect and likely duration; we will not normally require a diagnosis or detailed medical records.
11.3 Evidence will be used only to assess the request, handled in accordance with our Privacy Policy and retained only for as long as reasonably necessary.
11.4 We will consider the request fairly and respond within a reasonable time. If accepted, membership will normally end at the end of the current paid Membership Month, with no further monthly membership fee. We may agree an earlier date where fairness requires it.
11.5 Unused included benefits and add-on hours expire on the early membership end date in accordance with clauses 5 and 6. This does not affect any refund required by law.
12 PAYMENT DEFAULT AND INVALID CANCELLATION
12.1 Where no cancellation right applies, monthly fees continue to fall due until the valid membership end date even if the member chooses not to use the venue.
12.2 We will contact the member about arrears and give a reasonable opportunity to resolve any genuine dispute or financial difficulty before considering recovery action.
12.3 We do not automatically accelerate all future monthly fees merely because one payment fails. Any claim will be limited to sums properly due and recoverable under law, taking account of our duty to mitigate loss and any costs saved.
13 OUR RIGHT TO SUSPEND OR END MEMBERSHIP
13.1 We may suspend access while we investigate a serious safety, conduct, misuse or payment issue.
13.2 We may end membership for a material or repeated breach, including violence or threats, deliberate or reckless damage, serious harassment, fraud, repeated misuse of benefits, allowing an unauthorised person to use membership, or persistent non-payment after warning.
13.3 Where the issue can reasonably be put right, we will normally give notice and an opportunity to do so. Immediate action may be taken where necessary to protect people, property, licensing obligations or the integrity of the booking system.
13.4 Ending membership for member breach does not remove liability for fees or losses already properly due. Any further claim will be proportionate and subject to applicable law.
13.5 If we end membership for business reasons unrelated to member fault, we will refund any prepaid membership fee covering the period after the end date and deal with unused add-ons under clause 6.5.
14 PAY-AS-YOU-PLAY BOOKINGS
14.1 Pay-as-you-play bookings must be paid as shown at checkout.
14.2 A customer may cancel or reschedule without charge by giving at least 24 hours' notice before the booking start time. For a later cancellation or no-show, we may retain the booking price because the bay was reserved and may not reasonably be resold. We will consider emergencies and exceptional circumstances fairly.
14.3 If we cancel, the customer may choose a suitable replacement or a full refund of the affected booking.
15 VENUE USE, CONDUCT AND SAFETY
15.1 Customers and guests must follow posted rules and reasonable staff instructions, use equipment only as intended, take appropriate care when swinging clubs and remain aware of other people.
15.2 Clean, suitable footwear and appropriate clothing must be worn. Customers must not enter another occupied bay or swing area without permission.
15.3 We may refuse alcohol service and may require a person to stop playing or leave if we reasonably believe they are intoxicated, unsafe, abusive, threatening or disruptive.
15.4 Customers are responsible for damage caused deliberately or by their negligence. We may recover the reasonable cost of repair or replacement, allowing for age and condition rather than automatically charging for a brand-new replacement.
15.5 Coaching for payment at the venue may be provided only by coaches authorised by us.
16 FACILITIES, AVAILABILITY AND EVENTS OUTSIDE OUR CONTROL
16.1 We will provide services with reasonable care and skill and make reasonable efforts to keep facilities available and in good working order.
16.2 We may temporarily close a bay or part of the venue for maintenance, equipment failure, safety, emergencies or circumstances outside our reasonable control. We will minimise disruption and provide appropriate replacement access, credit or refund where the service is materially affected.
16.3 If a closure or material reduction in service continues for a significant period, affected members may be entitled to suspend or end membership and receive an appropriate refund.
17 LIABILITY AND STATUTORY RIGHTS
17.1 Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot legally be excluded.
17.2 Customers remain responsible for deciding whether they are medically and physically able to participate and should seek appropriate advice where unsure. This does not remove our responsibility to take reasonable care.
17.3 We are not responsible for loss that was not reasonably foreseeable when the contract was made, or for business loss arising from a consumer booking.
18 PERSONAL INFORMATION, SERVICE COMMUNICATIONS AND MARKETING
18.1 We process personal information in accordance with our Privacy Policy. We may send service messages needed to administer bookings, payments, safety, membership changes and cancellation even if the person has opted out of marketing.
18.2 Marketing preferences are separate from acceptance of these terms. Marketing consent may be withdrawn at any time without affecting membership.
18.3 We will not treat use of the venue as consent to appear in promotional photography or video. Where identifiable promotional content is planned, we will seek an appropriate separate consent or provide a reasonable way to avoid inclusion.
19 CHANGES TO THESE TERMS
19.1 We may make minor changes to reflect law, regulation, safety, technology or administrative processes where the change does not materially disadvantage the customer.
19.2 We will give reasonable advance notice of a material change. During a minimum term, if a change materially reduces the membership's value or increases the member's obligations, the member may end the contract before the change takes effect without paying fees for the remaining minimum term, unless the change is strictly required by law.
19.3 Continued use alone will not be treated as acceptance of a material, unexpected change where express agreement is legally required.
20 THE PERSON MAKING A BOOKING AND THEIR GROUP
20.1 The person making a booking must provide accurate contact, attendance and payment information. The booking customer is responsible for the charges expressly agreed for the booking.
20.2 Every attendee's entry to and continued use of the venue is conditional upon compliance with our Venue Rules and reasonable staff instructions. The Venue Rules will be made available through our website and booking confirmation and may also be displayed at the venue. We may refuse entry, stop an activity, suspend play or require an attendee to leave where reasonably necessary for safety, licensing compliance, preventing damage, protecting staff or customers, or addressing serious or repeated misconduct.
20.3 The person making the booking must bring the relevant booking, safety and Venue Rules to the attention of everyone in their group and take reasonable steps to ensure that children and other people under their supervision comply with them.
20.4 If an attendee's breach causes a booking to be interrupted or ended, we may withhold a refund for the affected part of the booking where this is reasonable and proportionate. The person responsible remains liable for reasonably foreseeable loss or damage they cause deliberately or negligently.
20.5 The person making the booking does not waive another attendee's legal rights and cannot accept an exclusion or limitation of liability on that person's behalf. The booking customer is not automatically responsible for another adult attendee's conduct merely because they made the booking, but remains responsible for their own breach and for charges they expressly agreed.
20.6 Group size must not exceed the capacity stated for the bay, room, event or activity. We may refuse additional attendees or require numbers to be reduced where capacity or safety would otherwise be compromised.
21 COACHING AND INDIVIDUAL LESSONS
21.1 Each coach is self-employed and provides coaching as an independent business. The contract for the content and delivery of a lesson is between the customer and the named coach, not Inner Drive. A coach is not our employee and is not authorised to enter into commitments on our behalf unless pre-agreed.
21.2 We facilitate lessons by making authorised coaches available at the venue and may provide booking, payment-administration, venue, bay and equipment services. The coach pays us separately for the facilities and facilitation we provide. These arrangements do not make us the provider of the coaching itself.
21.3 The identity of the coach, lesson duration, price, package contents, cancellation arrangements and any expiry date will be shown before purchase or in the booking confirmation. A coaching package is personal to the named customer unless its confirmation expressly permits transfer. No person may provide paid coaching at the venue without our prior written agreement.
21.4 Unless different terms are clearly disclosed before booking, a customer may cancel or rearrange a lesson without charge by giving at least 24 hours' notice. A later cancellation or no-show will normally be treated as used, although emergencies and exceptional circumstances will be considered fairly. We may administer cancellations, rearrangements and payments on the coach's behalf.
21.5 The coach is responsible for providing the coaching service with reasonable care and skill and for the advice and instruction they give. Improvement depends on factors including practice, physical capability and the customer's implementation of advice, so neither the coach nor Inner Drive guarantees any particular score, handicap, swing change or performance outcome.
21.6 We remain responsible for providing our own facilitation, venue, bays and any equipment supplied by us with reasonable care and skill. Nothing in these terms excludes or limits liability that the coach or Inner Drive cannot lawfully exclude, including liability for death or personal injury caused by that person's own negligence.
21.7 If the coach cancels or cannot deliver a lesson, the coach is responsible under the coaching contract for providing an appropriate replacement lesson or refund. We may arrange that remedy on the coach's behalf. If we cannot provide the venue or facilities required for a confirmed lesson, we will work with the coach to rearrange it or ensure that the customer receives an appropriate refund for the affected lesson.
21.8 The customer must tell the coach about any injury, medical condition, disability or access requirement relevant to safe participation. The coach is responsible for adapting or stopping coaching where reasonably necessary for safety. We will consider reasonable adjustments relating to the venue and facilities for which we are responsible.
22 JUNIOR GROUP LESSONS, CAMPS AND CHILDREN'S ACTIVITIES
22.1 The applicable age range, timetable, group size, supervision requirement, equipment arrangements and price will be stated on the relevant booking page or confirmation. These details may differ between programmes.
22.2 A parent or legal guardian must make the booking, provide accurate emergency-contact and relevant medical or accessibility information, and complete any consent form reasonably required for a child to participate.
22.3 A parent, guardian or other authorised responsible adult must remain at the venue where this is stated as a condition of the particular programme or reasonably required because of the child's age or needs.
22.4 Children must follow the coach's safety and conduct instructions. We may require a child to pause or leave an activity where their behaviour creates a material safety risk or seriously disrupts the group. We will involve the responsible adult and act proportionately.
22.5 Participant cancellations require at least 24 hours' notice for a refund or rearrangement unless the programme-specific terms displayed before purchase provide a more generous right. Late cancellations and no-shows may be charged in full, subject to exceptional circumstances.
22.6 We may cancel or combine a session if minimum numbers are not reached, a coach becomes unavailable or safe delivery is not reasonably possible. We will offer a suitable alternative or refund the affected session.
23 CUSTOM FITTING AND THE SALE OF GOODS
23.1 A fitting service will be carried out with reasonable care and skill. Recommendations are based on the customer's swing and information available during the fitting; future swing changes or personal preferences do not by themselves make the fitting or recommended equipment defective.
23.2 The customer must check the written specification, handedness, components, custom options and price before approving an order. Any deposit, balance, estimated lead time and collection or delivery arrangement will be stated before the order is placed.
23.3 Clubs or other goods made to the customer's specification or clearly personalised may not carry a statutory change-of-mind cancellation right. We will make this clear before accepting a custom order. This does not affect rights where goods are faulty, not as described or otherwise fail to conform to the contract.
23.4 Manufacturer availability and lead times may change. We will provide reasonable updates and will not substitute a material component without the customer's agreement. If an agreed item becomes unavailable, the customer may accept a suitable alternative or cancel the affected item for a refund.
23.5 Goods remain ours until paid for in full. Risk passes to the customer when the goods are collected or delivered to the customer or their nominated recipient.
23.6 We will notify the customer when goods are ready. If they are not collected within a reasonable period after reminders, we may charge reasonable storage costs that were disclosed in advance or take other proportionate steps. We will not treat paid goods as abandoned after an unreasonably short period.
23.7 Consumer goods must be of satisfactory quality, fit for any purpose made known and as described. Statutory rights to repair, replacement, price reduction or rejection are unaffected.
24 PRIVATE HIRE, PARTIES AND CORPORATE EVENTS
24.1 An event contract consists of these terms, our written quotation or proposal, the accepted booking confirmation and any event-specific schedule. The event-specific documents take priority for the agreed date, times, spaces, attendance, food, drinks, equipment and price.
24.2 A provisional enquiry does not reserve a date. A booking becomes firm when we confirm acceptance and receive any deposit or payment required by the quotation.
24.3 The organiser must provide final attendance numbers, timings, dietary and accessibility information by any deadline stated in the confirmation. We will make reasonable efforts to accommodate later changes but cannot guarantee them and may charge agreed additional costs.
24.4 Event deposits and cancellation charges will be stated before the contract is made. For consumer bookings, any amount retained or charged following cancellation will be a reasonable reflection of losses directly caused by the cancellation, taking account of costs saved and our ability to resell the date or facilities.
24.5 Where the customer is acting wholly or mainly for business purposes, any separately negotiated corporate event terms or quotation will apply. Nothing in these consumer provisions gives a business customer rights that apply only to consumers.
24.6 The organiser must ensure attendees comply with capacity, licensing, safety and conduct requirements. We may stop an activity or require an attendee to leave where reasonably necessary for safety, licensing compliance or the protection of staff and other customers.
24.7 If we cancel an event, we will offer a suitable alternative or refund amounts paid for services we do not provide. We are not responsible for separate travel, accommodation or third-party costs unless that loss was reasonably foreseeable and cannot lawfully be excluded.
25 COMPETITIONS, TOURNAMENTS AND LEADERBOARDS
25.1 Each competition may have specific rules covering eligibility, entry period, format, scoring, handicaps, permitted attempts, tie-breaks, prizes and use of a third-party account or application. Those rules will be made available before entry and form part of the contract.
25.2 Entry fees are payable as displayed. Unless the competition rules say otherwise, withdrawing or failing to complete an entry does not create a refund right after participation has begun, subject to statutory rights and any failure by us to provide the competition.
25.3 Players must submit genuine scores and comply with the published format. We may correct an obvious scoring or system error, investigate irregularities and disqualify an entry for cheating, manipulation, account sharing or a serious breach of the rules, acting reasonably and giving the entrant an opportunity to explain where practicable.
25.4 Simulator and application data will normally determine results. If a material technical failure affects an attempt, we may provide a replay, credit or refund as appropriate. Minor display, connectivity or data issues that do not materially affect the result will not invalidate an entry.
25.5 Prizes are as advertised, subject to availability and any stated eligibility conditions. We may provide a reasonably equivalent substitute if an advertised prize becomes unavailable. Winners may be asked for reasonable proof of identity or eligibility.
26 FOOD, DRINK AND ALCOHOL
26.1 Food and drink inclusions, serving sizes, service periods and any exclusions will be stated in the booking or promotion. An inclusive drinks package is not a promise of unlimited service irrespective of licensing, safety or responsible-service requirements.
26.2 Alcohol will be sold and served only in accordance with licensing law. We may request proof of age, refuse a sale or stop service where legally required or where we reasonably believe a person is intoxicated or continued service would be unsafe.
26.3 Customers must tell us about allergies or dietary requirements before ordering or by the event deadline. We will provide legally required allergen information and take reasonable care, but customers should discuss severe allergies with us because food and drink may be prepared or handled in shared environments.
26.4 A customer must not supply alcohol to somebody underage or consume alcohol in breach of staff instructions or venue licensing conditions.
26.5 Food and drink brought into the venue
Customers and guests must not bring food or drink purchased elsewhere onto the premises for consumption. This includes alcoholic and non-alcoholic drinks. Exceptions may be permitted where reasonably necessary for medical, dietary or infant-feeding requirements, or where we have given prior written permission. Any alcohol consumed at the venue must be supplied by us. We may require unauthorised food or drink to be removed and may refuse further service or require a person who repeatedly or seriously breaches this rule to leave the venue.
27 GIFT VOUCHERS, ACCOUNT CREDIT AND PREPAID PACKAGES
27.1 The price, permitted use and expiry date of a voucher, credit or prepaid package will be shown before purchase and in its confirmation. It cannot be exchanged for cash except where required by law.
27.2 A voucher or credit may be transferred as a gift unless it is expressly issued to a named person, linked to eligibility or restricted for fraud-prevention reasons. The holder is responsible for keeping any code secure.
27.3 If the price of the selected service exceeds the available value, the balance must be paid. Any unused balance will remain available until expiry unless the product terms say it must be redeemed in one transaction.
27.4 Statutory cancellation rights apply to qualifying online purchases. Expiry does not remove rights relating to a service we failed to provide or goods or services that do not conform to the contract.
28 PROMOTIONS AND SPECIAL OFFERS
28.1 A promotion may have additional terms covering dates, eligibility, booking method, availability, included products, usage limits and exclusions. These will be stated with the offer and apply in addition to these general terms.
28.2 Promotions cannot be combined unless expressly stated. A discount has no cash value and cannot be applied retrospectively to a completed purchase.
28.3 We may withdraw an offer prospectively or correct an obvious error, but this will not remove a customer's rights in a booking we have already accepted unless the customer agrees or the law permits it.
28.4 Time-limited campaign terms should be published with the relevant campaign rather than retained permanently in these general terms after the offer ends.
29 PERSONAL POSSESSIONS, HIRED EQUIPMENT AND PARKING
29.1 Customers are responsible for their personal possessions. We are responsible for loss or damage caused by our failure to take reasonable care, but we do not accept responsibility for items left unattended where we were not at fault.
29.2 Found property will be retained for a reasonable period. We may dispose of or donate unclaimed items after that period, taking account of the item's nature and value and any reasonable attempt to identify the owner.
29.3 Any clubs or equipment loaned or hired by us must be used with reasonable care and returned at the end of the booking. The customer is responsible for reasonable repair or replacement costs for loss or damage caused deliberately or negligently, allowing for the item's age and condition.
29.4 Parking is operated or controlled by a third party and is subject to displayed signs, time limits and conditions. Customers are responsible for checking and complying with them. We do not issue or control third-party parking charges, although this does not exclude liability for our own negligence or misleading information.
30 BOOKING SYSTEMS, TRACKMAN AND THIRD-PARTY SERVICES
30.1 We may use third-party providers for bookings, payments, simulator software, competitions and communications. Their technical terms may apply to the customer's separate account or application use, but they do not remove our obligations for services we sell.
30.2 Customers must keep login details and booking codes secure, must not access another person's account and must not interfere with equipment, networks, software, scoring or booking systems.
30.3 Course availability, software features and third-party content may change. We will not represent that every course, game or feature will always be available. If removal or outage materially affects a paid service, we will provide an appropriate replacement, credit or refund.
30.4 Venue names, branding, website material and original content remain the intellectual property of their respective owners. Customers may not commercially reproduce, broadcast or exploit venue or software content without the relevant owner's permission.
31 ACCURACY OF INFORMATION AND ACCESSIBILITY
31.1 Customers must provide information that is accurate and reasonably necessary to administer a booking, membership, order or safety requirement and must update material changes. We will not terminate a contract for an immaterial omission without first giving a reasonable opportunity to correct it.
31.2 Customers should tell us about access requirements with reasonable notice. We will consider and make reasonable adjustments in accordance with applicable law, while taking account of genuine safety and technical constraints.
31.3 Website descriptions, quotations and confirmations that the customer relies upon may form part of the contract. If there is an obvious administrative error, we will explain it promptly and offer a fair correction or cancellation where appropriate.
32 COMPLAINTS, LAW AND GENERAL PROVISIONS
32.1 Please send complaints to info@innerdrivegolf.co.uk. We will investigate and respond within a reasonable time.
32.2 These terms are governed by the law of England and Wales. A customer living in another part of the United Kingdom retains any mandatory protections and may bring proceedings in the courts available to them under applicable law.
32.3 If any term is found unenforceable, the remaining terms continue to apply. A delay in enforcing a right does not waive it.
32.4 Nothing in these terms affects statutory consumer rights. Services will be provided with reasonable care and skill, and goods must meet the standards required by consumer law.